Tech

WhatsApp will now let big businesses voice call you directly, also adds more AI agents

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  • WhatsApp Business now supports voice and video calls, and even in-message voice notes
  • AI agents suggest chat follow-ups and product recommendations
  • Meta claims 1.5 billion people use WhatsApp every single day

A series of new WhatsApp updates will make it even easier for businesses to communicate with their customers directly on the platform with the launch of voice calling features.

At its global Conversations conference, the company announced firms using the WhatsApp Business Platform will now be able to use more of the features everyday users have on the messaging platform, including receiving and making voice calls with customers and even sending and receiving voice messages.

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