Diploma Graduate needed Asap: APPLY HERE

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Diploma Graduate needed Asap: APPLY HERE

Century City, Western Cape
Full-time, Permanent

An exciting opportunity for Lead Associates has just become available on our campaign in Century City. Our client is a financing institution with a platform that enables financing for international postgraduate students at the world’s best universities, whilst delivering competitive financial and social returns to alumni, institutional and private investors.

We are looking for Diploma Graduates that are high-performance individuals, with exceptional communication skills, to provide our client’s customers with a first-class service experience in a contact centre environment.

Working Hours:

9 hour shift allocation, night shift only!

Qualifications Required:

Completed 2 year / 3 year Diploma

Experience, Knowledge, Skills and Attributes Required:

6-12 Months working experience, in a customer service environment
Preference will be given to candidates with experience in dealing with international clients
High proficiency in verbal & written English (a neutral accent is required)
Customer orientation in an international and multicultural context; able and willing to find out what the customer wants and needs and to act accordingly, taking the organisation’s costs and benefits into account.
Process Control; Planning and organizing; attention to detail; able to manage a relentlessly high workload containing hundreds of small tasks to 100% accuracy
A sense of urgency; energetic, resilient, think clearly, respond quickly and appropriately, do the right thing at pace.
Focus on quality; Set high quality standards for your work and strive for continuous improvement

Job Types: Full-time, Permanent

Experience:

Call Centre Agent: 1 year (Required)

Education:

Diploma (Required)

Source: Indeed

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